Support
Questions about your account, a transfer, or the app? We're here to help. Email us and a real person will get back to you, usually within one business day.
Contact us
Email support@getlex.com from the address associated with your Lex account so we can verify it's you. Include as much detail as you can — screenshots help.
Transfers and deposits
Bank transfers are processed by our licensed partners and usually arrive within minutes to one business day depending on the rail (SPEI, ACH, wire, SEPA, Faster Payments). If a transfer seems delayed, email us with the amount, date, and currency.
Security
Lex is non-custodial: your funds live in a wallet controlled by a passkey on your device. We will never ask for your passkey, a seed phrase, or a one-time code. To report a security issue, email support@getlex.com with "SECURITY" in the subject line.
Common questions
Answers to the most frequent questions about Lex and the Obsidian card are on our FAQ page at getlex.com/faq.